A Study of the Complaint Speech Act by Chinese Office Workers in Korea: With Focus on High-Level Strategies.

Yang, Myunghee^**, Yoo, Yang^*, Moon, Grace Ge-Soon^***

Received 10월 15일 Revised 11월 1일~11월 30일 Accepted 12월 10일

Abstract

The present study examines the use of the speech act of complaint in Korean by Chinese office workers in Korea, with particular focus on their use of high-level strategies. By looking at the differences in speech act between Korean-speaking Chinese office workers and native Korean office workers from a cross-cultural pragmatics perspective, the study aims to shed light on intercultural differences and explore their implications for Korean language education. High-level strategies in the speech act of complaint are broadly classified into direct, indirect, mixed, and silent strategies. By means of a discourse completion test (DCT), 50 Chinese office workers and 50 Korean office workers were surveyed with respect to their use of the complaint speech act. The results indicated that Chinese office workers tend to use more indirect strategies than their Korean counterparts and that Korean office workers use the silent strategy more often than Chinese workers. Significant results were also obtained by comparing the use of high-level strategies by the two subject groups according to variables such as social status, familiarity, age, gender, and employment period.

Key Words : speech act of complaint, cross-cultural pragmatics, Chinese learners of Korean, high-level strategies, discourse completion test

한국 내 중국인 직장인의 불평 화행에 대한 연구 -상위 전략을 중심으로-

유양^*, 양명희^**, 문지순^***

초록

키워드 :

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Reference

Vol. 40 No. 4 (2022.12)

Journal Abbreviation j. Korea Saf. Manag. Sci.
Frequency Published four times annually in March, June, September, and December
Doi Prefix 10.14353/sjk.
Year of Launching 1993
Publisher The Sociolinguistic Society of Korea

Indexed/Tracked/Covered By